We are happy to assist you with any questions or issues you have with our DROCON products. We have created video tutorials to explain most features for our products. The FAQ is updated regularly with the latest information. For all other questions we provide you our email or support center.
- Browse the FAQ for most answers to your questions.
- Check our Video tutorials for the DROCON drones features.
- Our manuals and How-To instructions will help better fly your drones.
- In our Mannul Dowloads you can find the latest versions of DROCON products.
- For all other questions, repair or warranty requests you can use our online form.
- We will reply you via email as soon as possible.
- Check the product warranty details for your region.
Here you can find the most up-to-date version of your DROCON manual.
Quick Start Guide Downloads
Here you can find the most up-to-date version of your DROCON Quick Start Guide.
Here you can find the most up-to-date version of your DROCON APPS.
Here you can find the most up-to-date version of your DROCON FAQS.
Refund & Exchange
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. We implement a variety of security measures to maintain the safety of your personal information
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
30-Day Money-Back Guarantee for Any Reason You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
18-Month Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Drocon products is strictly prohibited
License to Use Website
You must not:
Republish material from this website (including republication on another website), sell, rent or sub-license material from the website. Show any material from the website in public Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose. Edit or otherwise modify any material on the website. Redistribute material from this website except for content specifically and expressly made available for redistribution.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
DECLARATION OF CONFORMITY
Here you can find the most up-to-date version of your DROCON DECLARATION OF CONFORMITY.